Refund policy

We offer a 100% Satisfaction Guarantee so we always aim to solve any issues you may have until you are satisfied.

Firstly we request you email any questions about sizing or performance to:

info@kiddicare.co.nz

Our returns policy is as follows:

CHANGE OF MIND AFTER ORDER

We require a 48 hour notice period (during business days) for any changes to your order. Unfortunately, once your order has been processed, we are unable to make changes or offer a refund.

INCORRECT SIZE DELIVERED, OUR ERROR

Please contact us and we will immediately rectify this by dispatching the correct size to you, at our cost.

INCORRECT SIZE DELIVERED, YOUR ERROR

We require a 48 hour notice period (during business days) for any changes to your order. Unfortunately, once your order has been processed and delivered, we are unable to offer a refund or replacement.


Newborn Nappy	Up to 5kg	6-8/day	first few weeks at most
Infant Nappy	4-7kg	7-8/day	up to 5 months
CrawlerNappy	6-11kg	6-7/day	up to 14 months
Toddler Nappy	10-14kg	5-6/day	up to 30 months
Walker Nappy	13-18kg	4-5/day	up tp 30 months
Junior Nappy	16kg+	As needed	up to 30 months
Toddler Pants	10-14kg	6/day	2+ years old
Walker Pants	13-18kg	4-5/day	3-4 years old
Junior Pants	16kg+	As needed	4+ years old